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FAQ

Q: Can different people and different needs all use your software to make things?​

A: Yes. Whether you're a hobbyist, helping kids explore creativity, doing a side business, running a craft shop, or a small workshop—you can use our software to make work that's yours. From locking in what to customize, fast part segmentation, smooth edges, to one‑click structures, everyone can find a workflow that fits. It's straightforward to pick up, so customization doesn't have to be hard.

Q: What production problems does your software mainly help me solve?​

A: The core idea is to lower the barrier—modeling and segmenting parts shouldn't be the thing that stops 3D printing users.

  • One‑click Repair Model gives you a solid base before segmentation
  • AI Segmentation helps avoid mixed colors in printing, shortens print time, and yields clearer structure that's easier to assemble
  • Rich Real Crafting extensions let you add text, bases, rings, and more—stronger look and detail, with results that are reliable, refined, and valuable for real use or sale

Q: I have no pro background but want a 3D printing business—can you help?​

A: Absolutely. Our line is “everyone can have a business to run.” The app simplifies the hard parts: beginners can take small decor and gift orders; makers can level up with boxes and kit‑style builds; print shops and studios can batch work and move faster. With basic operations, you can produce work that's ready to use or sell.

Q: What should I do if sharp edges appear during segmentation?​

A: Try adjusting the smooth contour between adjacent regions so edges blend more naturally and look less sharp.

Note

Do not adjust smooth contour while segmenting adjacent regions, or you may get sharp edges or boundary artifacts.

Q: What should I do if many small regions appear during segmentation?​

A: If many small regions appear after segmentation, try:

  1. Undo first: Use Undo to go back to before segmentation
  2. Adjust smoothness: Tune smoothness between adjacent regions repeatedly until it looks right
  3. Repair first: If it's severe, use Repair Model, then segment again

Q: Any tips for segmenting a model into parts?​

A: Here are patterns that often help (no single “right” order—pick what fits the model):

  1. Order of cuts

    • Small first (optional): Handle small protrusions or attachments first, then segment the main body.
    • Large first (optional): Define major blocks from assembly and print orientation, then refine each block.

  2. Semi‑enclosed parts (shells, covers, half‑wraps, etc.)

    • Decide which side is easier to keep intact—clips and alignment often sit on one side; try to disturb that side less when segmenting.
    • You can start by separating a more independent region on the looser side; if the boundary is messy, regions fragment, or clips suffer, undo.
    • After undo, reselect from an adjacent large region and segment again—retrying beats forcing a bad cut.

For more detail, see AI Segmentation.

Q: How do I save the model after editing?​

A: Two ways:

Option 1: Save to Artifacts Posts

  • When done, click Share in the top toolbar
  • Choose Save to personal space
  • Find your work under Artifacts Posts

Option 2: Auto-save

  • If you leave or switch pages, progress is saved automatically
  • You can return and continue without losing work

Q: How do I get help?​

A:

  1. Dedicated support: Use the first icon on the right of the top bar (“Dedicated support”) to reach the team
  2. Help: Click the ? help button at the bottom-right for guides and how-tos

Q: How do I show 3MF colors in Bambu Studio?​

A: Upgrade Bambu Studio to 2.5.0 or later—that version supports standard 3MF color display.

Q: How do I share my work?​

To show your work in Discover+Show:

  1. Find it: Open Artifacts Posts and locate your work
  2. Publish: On the row, open More → Publish to Discover
  3. Done: It appears in Discover+Show for others to see
Share options

When you open More, you'll see:

  • Publish to Discover — publish to Discover+Show (public)
  • Save to personal space — keep it private in your space only

Q: How do I engrave or add text on a model surface?​

A: Yes. Create text in the Playground, then move, rotate, and scale the text and model until it sits where you want. For carving, decoration, or richer surface work, use Real Crafting (exact tools depend on the in-app UI).

Q: How do I cut a model in half (separate it into two parts)?​

A: Yes. In Real Crafting, choose Carve, then Plane.

Q: How do I upload a custom font?​

A: The app supports your own fonts. Typical entry points:

  • Playground: Text → Fonts, open the list, choose Custom font, and upload when prompted.
  • Real Crafting: Carve → 3D text, then Custom font in the font list and upload.
  • Real Crafting: Add-on → 3D text, then Custom font in the font list and upload.
warning

Only .ttf, .otf, and .json are supported. After upload, the font appears in the font list in all three places above.

Q: My 3D text is in the wrong place—how do I adjust it?​

A: In the Playground or Real Crafting, after creating text open Manipulate and use:

  • Place: Click on the model surface—the text snaps to that surface.
  • Move: Drag the text to reposition.
  • Rotate: Drag to change orientation.
  • Remove: Delete the current 3D text.

Q: Why doesn't changing “width” seem to do much?​

A: Set size to a good range before you create the 3D text. After creation, “width” usually adjusts letter spacing (tracking), not the overall footprint of the whole line.

warning

To change how much space the whole line takes, prefer adjusting size before you create the text.

Q: Why does my browser show “This page is not responding”?​

A: There can be more than one cause. Common ones include:

  • Device resources are temporarily tight: If your computer is modest or many apps/tabs are open, the browser has fewer resources and the page may freeze.
  • The model is too complex: Very high polygon counts, heavy detail, or loading multiple large models at once can increase processing time and trigger no-response states.
  • Browser or drivers are outdated: An old browser build, hardware acceleration issues, or outdated GPU drivers can make 3D rendering unstable.
  • Browser environment interference: Too many extensions (ad blockers, script tools, etc.) or corrupted cache can slow or stall the page.
  • Network instability: If the connection fluctuates or requests time out, the page may appear stuck while loading.
Suggestion

Close unnecessary background apps and tabs first, then reduce model complexity (or process in batches), update browser and GPU drivers, and disable suspicious extensions plus clear cache before retrying.