FAQ
Q: Can people with different needs use your software to make things?
Yes. Whether you are a hobbyist, helping kids explore creativity, doing a side business, running a craft shop, or a small workshop, you can use it.
Q: What production problems does your software mainly help me solve?
A: Our software is built to lower the production barrier—modeling and part segmentation should not be what stops 3D printing users.
- One-click repair gives a stable base before segmentation
- AI segmentation helps avoid mixed colors in printing, shortens print time, and yields clearer structures that are easier to assemble
- Rich Real Crafting extensions let you add text, bases, rings, and more—stronger look and detail, with results that are reliable, refined, and valuable for real use or sale
Q: I have no professional background but want a 3D printing business—can you help?
A: Yes. Our line is “everyone can have a business to run.” The app simplifies complex steps: beginners can take small decor and gift orders; makers can improve boxes and kit-style builds; print shops and studios can batch orders and work faster. With basic operations, you can produce work that is ready to use or sell.
Q: What should I do if sharp edges appear during segmentation?
A: Try adjusting the smooth contour between adjacent regions so edges blend more naturally.
Do not adjust smooth contour while segmenting adjacent regions, or you may get sharp edges or boundary artifacts.
Q: What should I do if many small regions appear during segmentation?
A: If many small regions appear after segmentation, try:
- Undo first: Click undo to go back to before segmentation
- Adjust smoothness: Tune smoothness between adjacent regions repeatedly until it looks right
- Repair first: If it is severe, use Repair Model, then segment again
Q: Any tips for segmenting a model into parts?
A: Patterns that often help (no single “right” order—pick what fits the model):
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Order of cuts
- Small first (optional): Handle small protrusions or attachments first, then segment the main body.
- Large first (optional): Define major blocks from assembly and print orientation, then refine each block.
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Semi-enclosed parts (shells, covers, half-wraps, etc.)
- Decide which side is easier to keep intact—clips and alignment often sit on one side; try to disturb that side less when segmenting.
- Start by separating a more independent region; if the boundary is messy, regions fragment, or clips suffer, undo.
- After undo, reselect from an adjacent large region and segment again—retrying beats forcing a bad cut.
For more detail, see AI Segmentation.
Q: How do I save the model after editing?
A: Two ways:
Option 1: Save to Artifacts Posts
- When done, click Share in the top toolbar
- Choose Save to personal space
- Find your work on the Artifacts Posts page
Option 2: Auto-save
- If you only leave mid-session or switch to another page, progress is saved automatically
- You can return and continue without losing work
Q: How do I get help when something is unclear?
A:
- Dedicated support: Click the first icon on the right of the top bar (“Dedicated support”) to reach the team
- Help: Click the ? button at the bottom-right for guides and how-tos
Q: How do I show 3MF colors in Bambu Studio?
A: Upgrade Bambu Studio to 2.5.0 or later—that version supports standard 3MF color display.
Q: How do I share my work?
Want to publish your work to Discover+Show so others can see it?
- Find it: Open Artifacts Posts and locate your work
- Share: On the row, open More → Publish to Discover
- Done: It appears in Discover+Show for others to see
When you click Share, you may see:
- Publish to Discover — publish to Discover+Show (public)
- Save to personal space — keep it private in your space only
Q: How do I engrave or add text on a model surface?
A: Yes. Create text in the Playground, then move, rotate, and scale the text and model until it sits where you want. For carving, decoration, or richer surface work, use Real Crafting (exact tools depend on the in-app UI).
Q: How do I cut a model in half (separate it into two parts)?
A: Yes. In Real Crafting, choose Carve, then Plane.
Q: How do I upload a custom font?
A: The app supports your own fonts. Typical entry points:
- Playground: Text → Fonts, choose Custom font, and upload when prompted
- Real Crafting: Carve → 3D text, then Custom font in the font list and upload
- Real Crafting: Add-on → 3D text, then Custom font in the font list and upload
Only .ttf, .otf, and .json are supported. After upload, the font appears in the font list in all three places above.
Q: My 3D text is in the wrong place—how do I adjust it?
A: In the Playground or Real Crafting, after creating text open Manipulate and use:
- Place: Click on the model surface—the text snaps to that surface
- Move: Drag the text to reposition
- Rotate: Drag to change orientation
- Remove: Delete the current 3D text
Q: Why doesn't changing “width” seem to do much?
A: Set size to a good range before you create 3D text. After creation, “width” usually adjusts letter spacing (tracking), not the overall footprint of the whole line.
The footprint of the full text line is controlled by size, not post-creation "width". Adjust size before creating 3D text. If text is already created, change size and click Create 3D Text again to regenerate.
Q: Why does my browser show “This page is not responding”?
A: Common causes include:
- Device resources are tight: If your computer is modest or many apps/tabs are open, the browser has fewer resources and the page may freeze
- The model is too complex: Very high polygon counts, heavy detail, or multiple large models can increase processing time or trigger no-response states
- Browser or drivers are outdated: An old browser build, hardware acceleration issues, or outdated GPU drivers can make 3D rendering unstable
- Browser environment interference: Too many extensions (ad blockers, script tools, etc.) or corrupted cache can slow or stall the page
- Network instability: Connection drops or timeouts can make the page look stuck while loading
Close unnecessary background apps and tabs → reduce model complexity (or process in batches) → update browser and GPU drivers → disable suspicious extensions and clear cache, then retry.
Q: How do I adjust segmentation fineness?
A: Open AI Segmentation and use the bottom panel:
- Quick Segmentation: choose Coarse / Moderate / Fine (start with Moderate), then Start Quick Segmentation. Higher presets yield finer regions.
- Deep Segmentation: drag Depth level (default 50)—higher values mean finer cuts—then Start Deep Segmentation.
See AI Segmentation for the full walkthrough.
Q: Does the app auto-save my model?
A: Two different things:
- Editing progress: Auto-saved in each workspace (about every 10 seconds). You can continue when you return to the same tool.
- Model files: Not auto-downloaded. Use top-bar Export or Share / save to keep a file (see “How do I save the model after editing?” above).
If you see “This site can’t be reached,” try clearing browser cache and refreshing. Refresh may discard unsaved progress that was not saved to your space—export or save important work first.
Q: Why can't I take the model on this page to another tool?
A: If you switch via the left navigation or by opening a new URL, the current model does not follow—that is expected. To move the model you are editing to another workspace, use the round buttons at the bottom-right:
- Purple Workflow: switch to Playground, Repair Model, AI Segmentation, Real Crafting, etc., and carry the current model (see Common Features).
- Gray Help (?): view guides and jump to other feature pages (also carries the current model).
If the work is already saved, use Open Model on a row in Artifacts Posts and pick the target tool.
Q: Boolean ops in Playground did nothing—what should I check?
A: Try this order:
- Two objects selected (multi-select) with real overlap
- For Difference, order matters: base first, cutter second (result is base − cutter)
- Wait a few seconds for processing; if still nothing, undo, adjust overlap, and retry
See Boolean Operations for examples.
Q: How do I export a model file to my computer?
A:
- In any workspace, click top-bar Export, choose GLB / 3MF / STL, etc. The file downloads to your browser’s default downloads folder
- For more variants, open Convert Model (e.g. compressed vs raw GLB) and click Run
- Share online, smaller file → Compressed GLB
- Color 3D printing → 3MF
- Maximum printer compatibility → STL (no color data)